-34% sale
Sofa Snap Sectional Couch Connector
Sofa Snap Sectional Couch Connector $14.49 $21.95
The Solution for Roaming Modular Furniture Sections - If your sectional sofa keeps moving around, you can fasten the sections together with the Sofa Snap: bracket. Each part of the Sofa Snap gets fastened to underneath the sofa section you want to keep together; you are now ready to "snap" the sections together. One Sofa Snap for Every Two Modular Sections - You'll need one Sofa Snap bracket set (as pictured) for every two sections you want to keep together. (The sofa sections can easily be separated later as well.) Model 345 Compared to Model 910 - This Sofa Snap Model #345 is identical to our Sofa Snap Model #910 except that the male tab, which the forks clip onto when the Sofa Snap is in the engaged position, is a solid triangular shape for increased strength and durability. The triangular male tab is held securely in place with 5 screws. Additional Considerations - While one Sofa Snap bracket is sufficient for most applications, some customers have found that sectionals located in high-traffic environments may benefit from installing two Sofa Snap brackets at each separation. In addition, the Fixed Mount models (#910,  #917, and  #345) are not designed to pivot, allowing a stronger connection. Sofa Snap brackets may not provide a secure connection if your Sectional pieces are located on an uneven surface, or if they stand at different heights from the floor (replacing the legs to all be the same height can fix this). • If your sectional sofa keeps moving around, you can fasten the sections together with the Sofa Snap bracket. • One Sofa Snap bracket per separation in your sectional is generally sufficient. Some high-traffic areas will benefit from two brackets per separation to ensure a secure hold. • Designed for furniture with a wooden frame across the bottom edge which is at least 2 inches wide. If yours is less than this, look at the #917 or #938 Sofa Snap brackets. • Screws are included. Installation is simple, instructions can be found on the Sofa Snap website. • LIFETIME SERVICE POLICY
Sold out -36% sale
bedCLAW No-Sag Mattress Slats Center Support - Universal Size Adjusts from Full to Cali-King
bedCLAW No-Sag Mattress Slats Center Sup... $149.99 $231.00
Due to the increasing demand for a strong center support system capable of attachment to lower-height beds, the bedCLAW No-Sag Center Support System has been developed. It consists of 3 Steel Cross Rails, each with one adjustable leg.  Designed to reinforce your bed's central area, which bears about 70% of your weight. Strategically placed support helps prevent warping, broken wooden slats, and damaged side rails cleats (or lips) that hold your bedding. Included wood screws to attach this support to your wooden side rail cleats.  Though designed primarily for use with wooden side rails, this support can be used on beds with metal side rails. When used with metal side rails, it is likely that you will need to have the capability of drilling holes into your metal side rails for securing the supports into place. You'll need a power drill and a drill bit that is designed for drilling into metal.  The bedCLAW No-Sag Center Support System is easily adjustable in width and height. It will adjust in Width from 52" up to 77" to fit the following bed sizes: Full, Queen, King, and California King Size. It will adjust in height from a minimum of 4" up to a maximum of 15".  The bedCLAW No-Sag Center Support System passed the Static Load Testing of 2,000 pounds. The glides on the bottom of each of the three adjustable legs are 2" in diameter, assuring good weight distribution while protecting floors and carpeting.  Some assembly is required. Instructions are included as are tools required for assembly. Please contact us should you have any additional questions or concerns regarding this item, we are happy to assist.  Specifications:  Fits These Bed Sizes: Full, Queen, King, and California King  Adjustable Height: 4" to 15"  Weight Capacity: 2,000 pounds  Adjustable Cross Arms: 3  Adjustable Glide Equipped Legs: 3 (one per cross arm) 
Sold out -30% sale
Bed Claw Replacement 82
Bed Claw Replacement 82" Hook-on Wood Be... $189.99 $269.99
Wood Bed Rails for Beauty - Wood Bed Rails for Strength - Wood bed rails provide that classic timeless beauty that the discriminating connoisseur of fine furniture demands. Whether building a new bed or restoring an older bed, wood bed rails provide beauty and warmth unmatched by any other rail system. Laminated Hardwood for High Strength and Beauty - Exclusive Bed Claw Wood Side Rails are a great solution for replacing broken or missing wood rails. These wood rails are laminated with top-edge veneer banded faces. This process results in a wood rail which is much stronger than a solid wood rail. It is also more stable; a laminated rail will not warp or bow like a solid wood rail. Industry Standard Hook-Plates - The industry-standard hook plates incorporated into both ends of the rails will probably fit any headboard/footboard manufactured within the last 40 years. Please measure the distance from the two pins in your headboard/footboard to confirm that they are 2" apart from the center to determine that our rail hook plates will fit appropriately. Wood Rails Sold in Pairs Only - The price is for a pair of side rails (one for each side of the bed). Wood Rails are sold in pairs only to assure a correct fit. These are the same original factory rails that are supplied by many bed manufacturers. Please note, however, the color shown may not match your frame exactly. Images are for representative photos; note that the specific rails you receive may differ slightly from the image shown here. Dimensions -  * These rails are 82 inches Long to fit Queen or King size beds. (Will also fit Twin XL or Full XL, but not standard Twin or Full, please measure the length of your mattress) * Wood rails are approx. 6-3/4 - 6 7/8" inches tall. * An inside lip runs down the inside of each rail, allowing easy and secure attachment of center support systems. Please measure your current rails before ordering. These are for Standard Queen and King size beds, not "Sleigh" type beds. Queen and King size "Sleigh" type beds tend to use rails that are for Standard Twin or Full size beds. Please measure your current rails before ordering. Please note that the images shown on this page are for representation, and the product you receive may differ slightly due to manufacturing changes. Please review the item description and detailed measurements that are provided to ensure these bed rails will work for your application. Our WF Limited Lifetime Service Policy only covers manufacturing defects in wooden rails when subject to proper handling and normal use in conjunction with a center support system that provides continuous support. To provide continuous support, a Queen or King frame must have a rigid bridge bar with at least 3 support legs or 3 equally spaced hardwood cross-slats with a supporting center leg.
-33% sale
bedCLAW Heavy-Duty Hook-On 82
bedCLAW Heavy-Duty Hook-On 82" x 6" Repl... $189.99 $279.95
Wood Bed Rails for Beauty - Wood Bed Rails for Strength - Wood bed rails provide that classic timeless beauty that the discriminating connoisseur of fine furniture demands. Whether building a new bed or restoring an older bed, wood bed rails provide beauty and warmth unmatched by any other rail system.Laminated Hardwood for High Strength and Beauty - Exclusive bedCLAW Wood Side Rails are a great solution for replacing broken or missing wood rails. These wood rails are laminated with top-edge veneer banded faces. This process results in a wood rail which is much stronger than a solid wood rail. It is also more stable; a laminated rail will not warp or bow as a solid wood rail can.Industry Standard Hook-Plates - The industry-standard hook plates incorporated into both ends of the rails will probably fit any headboard/footboard manufactured within the last 40 years. Please measure the distance from the two pins in your headboard/footboard to confirm that they are 2" apart from the center to determine that our rail hook plates will fit appropriately.Wood Rails Sold in Pairs Only - The price is for a pair of side rails (one for each side of the bed). Wood Rails are sold in pairs only to ensure a correct fit. These are the same original factory rails that are supplied by many bed manufacturers. Please note, however, that the color shown may not match your frame exactly. Images are for representative photos and do note that the specific rails you receive may differ slightly from the image shown here.Dimensions - * These rails are 82 inches Long to fit Queen or King size beds. (Will also fit Twin XL or Full XL, but not standard Twin or Full, please measure the length of your mattress)* Wood rails are approx. 6-5/8 inches tall.* An inside lip runs down the inside of each rail, allowing easy and secure attachment of center support systems.Please measure your current rails before ordering.These are for Standard Queen and King size beds, not "Sleigh" type beds.Queen and King size "Sleigh" type beds tend to use rails that are for Standard Twin or Full size beds.Please measure your current rails before ordering.Return Policy - Please note that the images shown on this page are for representation, and the product you receive may differ slightly due to manufacturing changes. Please review the item description and detailed measurements that are provided to ensure these bed rails will work for your application,Our WF Limited Lifetime Service Policy only covers manufacturing defects in wooden rails when subject to proper handling and normal use in conjunction with a center support system that provides continuous support. To provide continuous support, a Queen or King frame must have a rigid bridge bar with at least 3 support legs or 3 equally spaced hardwood cross-slats with a supporting center leg.
-41% sale
bedCLAW 82
bedCLAW 82" Steel Hook-On Side Rails for... $118.00 $199.99
These bedCLAW bed rails attach to your headboard and footboard which continue to provide support for your bed. These bedCLAW bed rails will attach to hook-on type headboards and footboards. The bed rails feature a very sturdy construction. The side rails measure 1-1/2" x 1-1/2" (vertically) x 82" long x 12 gauge. They also feature a black finish. These rails are quality-made with pride in the United States under strict quality control guidelines.  Features:  Versatile: Twin XL, Full XL, Queen, and King in Size.  Rail Length: 82" (Overall Length does not include the hooks which are inserted into the headboard/footboard).  Included Hook-On Headboard & Footboard Brackets.  Sturdy Construction: 1.5" x 1.5" x 82" x 12 gauge side rails.  Quality Made In the United States.  Please measure your current rails before ordering. These are for Standard Queen and King size beds, not "Sleigh" type beds. Queen and King size "Sleigh" type beds tend to use rails that are for Standard Twin or Full size beds. Please measure your current rails before ordering. The industry-standard hook plates incorporated into both ends of the rails will probably fit any headboard/footboard manufactured within the last 40 years. Please measure the distance from the two pins in your headboard/footboard to confirm that they are 2" apart from the center to determine that our rail hook plates will fit appropriately.  Please inquire should you have any questions or concerns. The price is for a pair of side rails (one for each side of the bed). Rails are sold in pairs only to ensure a correct fit. These are the same original factory rails that are supplied by many bed manufacturers. Please note, however, that the rails shown may not match your rails exactly. Images are for representative photos and do note that the specific rails you receive may differ slightly from the image shown here.
-31% sale
bedCLAW 76
bedCLAW 76" x 6" Twin/Full Replacement W... $187.99 $269.95
Wood bed rails provide that classic timeless beauty that the discriminating connoisseur of fine furniture demands. Whether building a new bed or restoring an older bed, wood bed rails provide beauty and warmth unmatched by any other rail system.     Exclusive bedCLAW  Wood Side Rails are a great solution for replacing broken or missing wood rails. These wood rails are laminated with top edge veneer banded faces. This process results in a wood rail which is much stronger than a solid wood rail. It is also more stable; a laminated rail will not warp or bow as a solid wood rail can.     The industry-standard hook plates incorporated into both ends of the rails will probably fit any headboard/footboard manufactured within the last 40 years. Please measure the distance from the two pins in your headboard/footboard to confirm that they are 2" apart from the center to determine that our rail hook plates will fit appropriately.     The price is for a pair of side rails (one for each side of the bed). Wood Rails are sold in pairs only in order to assure a correct fit. These are the same original factory rails that are supplied by many bed manufacturers. Please note, however, the color shown may not match your frame exactly.     Installing these wooden side rails along with a matching steel center support not only protects your new wood rails from bowing and breaking but also prevents your mattress from sagging and protects your mattress warranty. You will sleep more comfortably knowing that your bed is sturdy and secure. Dimensions These rails are 76 inches Long to fit Twin or Full size beds. Wood rails are approx. 6 inches tall and 1 inch wide. An inside lip runs down the inside of each rail, allowing easy and secure attachment of center support systems. WF Ltd. Lifetime Service Policy
-31% sale
bedCLAW 76
bedCLAW 76" x 6" Twin/Full Replacement W... $187.99 $269.95
Wood bed rails provide that classic timeless beauty that the discriminating connoisseur of fine furniture demands. Whether building a new bed or restoring an older bed, wood bed rails provide beauty and warmth unmatched by any other rail system.  Exclusive Bed Claw Wood Side Rails are a great solution for replacing broken or missing wood rails. These wood rails are laminated with top edge veneer banded faces. This process results in a wood rail which is much stronger than a solid wood rail. It is also more stable; a laminated rail will not warp or bow as a solid wood rail can.  The industry-standard hook plates incorporated into both ends of the rails will probably fit any headboard/footboard manufactured within the last 40 years. Please measure the distance from the two pins in your headboard/footboard to confirm that they are 2" apart from the center to determine that our rail hook plates will fit appropriately. These are the same original factory rails that are supplied by many bed manufacturers. Please note, however, the color shown vary screen to screen and may not match your frame exactly. An inside lip runs down the inside of each rail for the box spring to rest or allowing easy and secure attachment of center support systems. Sold as a Set of 2 (one for each side of the bed) Rails measure approximately 76" Long (no including the protruding hooks), 6" Tall, and 13/16" Wide
-25% sale
bedCLAW 76
bedCLAW 76" Steel Bolt-On Side Rails for... $113.00 $149.99
RAILS ARE SHIPPED BARE (UNBOXED) TO SAVE ON TREES.  These bedCLAW bed rails attach to your headboard and footboard which continue to provide support for your bed. These bed rails will attach to bolt-on type headboards and footboards. The bed rails feature very sturdy construction. The side rails measure 1-1/2" x 1-1/2" (vertically) x 76" long x 12 gauge. They also feature a black finish. These rails are quality made with pride in the United States under strict quality control guidelines.  Features:  Versatile: Twin and Full Size.  Rail Length: 76".  Included Bolt-On Headboard & Footboard Brackets.  Sturdy Construction: 1.5" x 1.5" x 76" x 12 gauge side rails.  Quality Made In the United States.  Please inquire should you have any questions or concerns. Don't forget to measure! The price is for a pair of side rails (one for each side of the bed). Rails are sold in pairs only in order to assure a correct fit. These are the same original factory rails that are supplied by many bed manufacturers. Please note, however, that the rails shown may not match your rails exactly. Images are for representative photos and do note that the specific rails you receive may differ slightly from the image shown here.
-19% sale
bedCLAW Anti-Wobble Bed Rail Shims, Set of 6 Steel Spacers
bedCLAW Anti-Wobble Bed Rail Shims, Set ... $24.52 $29.99
bedCLAW Anti-Wobble Steel Bed Rail Shims are designed for use with hook-on bed rails and bed frames as spring-like spacers. They are ideal for use with wooden beds because they allow you to "snug up" the frame and prevent wobbling, shaking, squeaks, and damage to hook connectors from excess movement. You place these between your bed and the bed rails, placing the hook connector through the slot in the shim, then simply connect your bed back together as you normally would. Work with both steel or wooden hook-on bed rails. By definition, a shim is a thin strip of material used to align parts, make them fit, or reduce wear. Depending on the gap multiple shims can be used together to provide a snug fit which can help reduce any unwanted movement or sounds being made by your bed frame. The sounds are simply two pieces of the frame moving back and forth on each other. Along with stopping the movement and sounds, properly installed shims will help reduce wear and tear since the frame will no longer be scraping against itself. Each Shim is approximately 5-1/2"L x 7/8"W Sold as a Set of 6 Shims bedCLAW Anti-Wobble Bed Rail Shims are designed for use with hook-on bed rails and bed frames. They are ideal for use with wooden beds because they allow you to "snug up" the frame and prevent wobbling, shaking, squeaks, and damage to hook connectors from excess movement. You place these between your bed and the bed rails, placing the hook connector through the slot in the shim, then simply connect your bed back together as you normally would. By definition, a shim is a thin strip of material used to align parts, make them fit, or reduce wear. In some cases, more than one shim may be needed to completely fill in a gap in your bed frame. Each Shim is approximately 5-1/2"L x 7/8"W
-5% sale
bedCLAW #35 Hook Plate Conversion Adapter Kit for Using a Bolt-On Frame with a Hook-On Headboard, Set of 4
bedCLAW #35 Hook Plate Conversion Adapte... $28.49 $29.87
Adjust for Height of Headboard / Footboard ' The #35 Down Hook Bolt-On Conversion Bracket for Headboard and Footboard attachment allows the consumer to make an adjustment for height. Thus, different size headboards and footboards can be accommodated. There is no provision for width adjustment with this bracket. Adjustment Range: Vertical: 2". Note on the Vertical Adjustment Range ' The vertical adjustment dimensions are based on the bracket bolts being approximately 2 1/2" apart. Placing the bolts closer together would result in a greater vertical adjustment range, but could possibly decrease the strength of the connection. If a vertical height adjustment, within the specified range of 2" is needed, then the #35 would be the correct choice. Hooks Are Pointed Down ' The hooks on the #35 are pointed down. The #35 bracket should be used when the headboard and/or footboard can support the weight of the bed. What's Included ' The #35 Hook Plate Conversion Adapter Kit for Using a Bolt-On Frame with a Hook-On Headboard comes as a pack of 4. So, if you have a headboard and footboard to mount, you will only need one set. The #35 conversion bracket comes with 4 #35 brackets, nuts, and bolts. Please inquire should you have any questions. 
-45% sale
#69 Down Hook Bolt-On to Hook-On Conversion Bracket for Headboard or Footboard Attachment
#69 Down Hook Bolt-On to Hook-On Convers... $22.00 $39.99
The #69 Bolt-On to Down Hook-On Bed Frame Conversion Bracket provides both vertical and/or width adjustment. The #69 bracket is almost like the #65 but, the #69 has the hooks that point down instead. #69 brackets are used when you can have your headboard on the floor, and your headboard and/or footboard can have some or all of your bed weight on it. The #69 bracket is sold as a set of 2, so if you have a headboard and footboard, you will need two sets. The #69 conversion bracket comes with 2 #69 brackets, nuts, bolts, and screws. The #69 bracket is used when you need vertical and/or width adjustment for your bed rails to fit your headboard.  The hooks on the #69 are pointed down. The #69 bracket should be used when your headboard and/or footboard can take the weight of your bed. The #69 conversion bracket should be the one for you if you need both height and/or width adjustment. -  Converts a bolt-on bed frame to allow for a hook-on type headboard -  Allows easy conversion from bolt-on to hook-on brackets -  This product is sold in pairs. To attach your headboard AND footboard, you would need two pairs -  Approximate Measurements - Height: 7-3/8", Width: 2-3/8", Depth of Hook: 1-1/4", Overall Bracket Depth: 1-3/8"   There are 3 other types of Bolt-On to Hook-On Conversion Brackets with the included hardware: -  The #65 Adapto-Hook Bolt-on to Hook-On Conversion Brackets provide both vertical and/or width adjustment. The #65 conversion brackets are made to lift and suspend the headboard and/or footboard. If you have an older headboard that you do not want to have your bed's weight on it, the #65 should be a great match. The hooks on the #65 bracket point up instead of down like in the #69. -  The #35 Hook Plate Conversion Adapter Kit for Using a Bolt-On Frame with a Hook-On Headboard comes as a set of 4, enough for both the headboard and footboard. If you need a straight connection from the bedrail to the headboard and footboard, the #35 should be a perfect fit. -  The #711 Bolt-On to Hook-On Bed Frame Conversion Brackets provide vertical adjustment. If you need a vertical adjustment, the #711 should be the one for you.
-33% sale
bedCLAW Retro Fix Offset Hook Plate Adapter, Repair Failed Wood Bed Rails
bedCLAW Retro Fix Offset Hook Plate Adap... $47.49 $69.99
This is a bracket set that is suitable for repairing broken rails on beds that employ a hook-on rail system. Because of the offset, the hooks can be put in the center of the rail's end (s). This allows the rail to be positioned similarly to the original and preserves the face of the rails flat with headboards and footboards. It will also not affect the location of the slat supports. For most applications, this is a far superior option over a flat plate or bracket. Each plate requires five 3/4" wood screws to firmly attach. Lifetime Service Policy! New, innovative universal repair parts for broken hook plates or split wood ends, offset for proper alignment into headboards or footboards. • 2.5mm Thickened Steel - Heavy Duty steel, with super strong bearing capacity, can carry more than 300 lbs. for each bracket, make the bed firmer, not easy to shake, and provide you with a safe bed. • Wide Range of Uses- The bedCLAW® Wood Bed Rail Renovation Brackets for Bed Repairs & Replacements are made to repair missing or broken hook plates, split wood or new bed constructions that need hook plates to line up properly. Fits most wooden bed rails and has a five-hole configuration for a secure connection. Lifetime Service Policy. Offset to properly line up the hooks to install like OEM brackets. • bedCLAW® Bed Repair & Replacement Parts- The most trusted name for bed parts, all with a policy of lifetime service. Over 28 years in High Point, NC • Special surface technology - Powder coated for longer life. Smooth processing and rounded corners do not hurt hands. • Dimensions - Thickness: 2.5mm Q235 Steel, 3-3/4" wide, 3-5/8" high, 2" hook separation. Function: Universal wood bed claw hook plates are intended as a replacement for hook plates that have been damaged or for new bed construction where hook plate installation is desired. 5 Hole Design is fit for most American wooden headboard footboard frames. Versatility: The wood bed rail Hooks Plates are designed for use with beds that utilize 2" On Center pin spacing. It is designed to fit all sizes of bed frames, bed posts, Bed rails, footboards, headboards, and King, Queen, Full, or Twin-size beds. Material: Wood bed rail brackets are made from durable, high-quality steel coated with zinc for rust and corrosion resistance Packing included: Wood Bed Rail Hook Plates, mounting screws, easy to install. Dimensions: Thickness: 2.5mm, 3-3/4" Wide, 3-5/8" High, 2" hook separation. Quality Guarantee with Lifetime Service Policy.  If there is any quality problem, please feel free to contact us. Refund or Replacement for any quality problem. *No wooden side rails are included. Shown only as a demonstration. 
Sold out -49% sale
Bed Claw #10 Hook Plates for Wooden Beds, Set of 4
Bed Claw #10 Hook Plates for Wooden Beds... $14.99 $28.99
Application  This hook plate is intended as a replacement for hook plates which have been damaged or for new bed construction where hook plate installation is desired. The hook plate will be installed on the bed rail with the hooks being inserted into the headboard/footboard in order to join the headboard/footboard to the rails.  Heavy-Duty Construction  These hook plates are made with 13 Gauge steel and are the standard configuration for most American-Made beds.  Measure Carefully  Please note the dimensions of this #10 Hook plate from the "Dimensions" illustration under More Views. Of special note is the distance of the two slot ends from each other, 2" on center. Please measure the distance from the two pins in your headboard/footboard to confirm that they are 2" apart on center to determine if this hook plate will work in your application. The mounting holes for the pins are 11/32" in diameter.  Mounting Pins Are Included  Mounting Pins are included with this item.
-19% sale
bedCLAW Queen Bed Modification Plate, Headboard Attachment Bracket, Set of 2
bedCLAW Queen Bed Modification Plate, He... $25.99 $31.99
bedCLAW Modification Plates are strong, heavy-gauge steel plates with precisely cut various combinations of slots. These Modi Plates allow you to make size modifications to your bed, including changing the headboard/footboard which can be used with certain size bed frames. The bedCLAW Queen Modification Plates attach to standard bolt-on style bed frame brackets to accommodate special needs, projects, or odd-sized headboards and footboards. This bracket is ideal for using your existing Full Size headboard with a larger Queen Size mattress or vice versa. The Queen Modi Plate will also convert King to California King. Modifications can be made with other applications as long as the size differential is within 4". Possible Uses:   - Using a Full (Double) Size Headboard/Footboard with a Queen Size Bed   - Using a California King Headboard/Footboard with an Eastern King Bed   - Making up small size differences between a standard bed frame and odd-size antiques Approximate Dimensions: 5" Wide x 5 1/4" Tall (Larger Side) x 3-7/8" Tall (Smaller Side) Comes packaged as two plates with hardware and instructions, which is enough to adapt a headboard. If you are attaching both a headboard AND a footboard, you will need two sets (for a total of four plates.) WF Ltd. Lifetime Service Policy
-57% sale
bedCLAW King Bed Bolt-On Headboard Modification Plate, Set of 2
bedCLAW King Bed Bolt-On Headboard Modif... $21.50 $49.95
bedCLAW King Modification Plates adapts standard Bolt-On Brackets to accommodate special needs, projects, or odd-sized headboards packed in pairs along with Nylock nuts with bolts. These Modification Plates work in connecting different sized headboards and bed frames or allow for specialized adaptations for your particular need or project. The Heavy Duty, 12-Gauge steel design allows you to securely connect your bed. Perfect for attaching Queen Bed Frames to King Headboards, or King Bed Frames to Queen Headboards, special projects, or those odd size headboards to fit standard bed frames, all sizes. Adapts standard Bolt-On Brackets to accommodate special needs, projects, or odd-sized headboards packed along with Nylock nuts with bolts. Approx. size is 10-1/8" wide x 4-7/8" tall. Nylock nuts (6) and bolts (6) are included with each pair to simplify attachment. Click on pictures for a larger view. Be sure to orient the plates so no excess protrudes beyond the headboard or in a way that can cause a hazard in your bedroom. LIFETIME SERVICE POLICY